Thursday, July 17, 2008

Diversity Training a challenge or an opportunity?

The answers to all problems, lie hidden deeply within mankind.

As a very fortunate human being, who has traveled amongst many diverse groups of people in the world, it always surprises me when people have challenges with "diversity training."


I can see absolutely no reason to fear the skills, knowledge and perspective that other human beings bring.

Our own self built blocks to growth.

One of the biggest obstacles to growth, is our natural focus on building our "own identity." This begins the process of separation from people who are different to us.

I am a boy, I am a girl, I am American, I am African, I am Portuguese, I am Chinese, I am white, I am black, I am Indian, I am Christian, I am Jewish, I am thin, I am fat, I am old and I am young.

All of these statements ensures a separation from others, as if they were not not your human equal. Because from here we can make statements like, "Why would I want to have anything to do with them - they are not even (add your "identity" here.) No, in fact they are (add their "identity: here)".

And unfortunately, the very same people who strongly identify themselves with their own personal, group, physical, National, color, religious classifications, are those who invariably limit their experience of people and the world. Many of them will angrily speak out against "diversity training", as if it were a punishment and a mockery of who they are, as human beings. Why should I learn about THEM? Why don't They learn about US?"

And of course the people that they are asked to learn about, are never spoken of as being remotely human. They are spoken of in their classifications. These "whites". Those "Muslims". The "blacks". And a lot of really rude name tags. This always makes it easier to slip back into the comfort of our own personal identity.

Living in the question and in a state of "Wow!"

Those of us who have no limitations to who we associate with, learn from and understand, are so fortunate. We simply love the fact that, as small children do, we can live in "the question." Living in the question allows to spend most of our time asking questions and learning from others. It allows us to have our own little University of life and everyone that we meet, becomes a teacher. And we the students. "Why do you...?", "What does this mean...?", "How do you greet and ..."

This is the state of "wow!" And many children live there. This way of being puts us in the most delightful position of continuously building respect, understanding and wisdom.

Living in the answer - the dangers.

The opposite way of living in the question, is to live in "the answer." The biggest danger here is when one has an absolute impression of one's personal identity and the absolute knowledge that it brings. This is the state of "rightness." I am right and you are wrong. It is at this point that we limit ourselves.

And it is people in power, be they powerful in families, companies, teams or countries, who invariably bring aggression to their interactions. They deeply fear losing their power. And they hate the fact that the may be proven "wrong."They will fight to protect what is theirs. They will fight to keep the status quo. Because the have "the answer." They KNOW what is "right!"

We all add to each other.

When we get to the point of understanding how much we add to each other, we begin to tap into the incredible richness of humanity. The wealth of knowledge and wisdom that is encapsulated in the very difference that cause fear in some of us.

No-one wants to change others, nor take away their sense of personal identity. In fact that is your very unique human value. That is what ensures that YOU add to other people. Show it, share and enjoy it - and add to it with questions. Do not let it limit you. Or cause you to be a source of conflict.

Diversity training, or Celebrating Humanity.

Now Diversity Training has it's positives, however if incorrectly presented, it keeps on separating people as if they were of a different species. Almost as if we are curiosities - to be observed from a distance and "accepted."

This is not true. We are all human beings. We all have something unique to share, even if we are the "same." Yes, the answers to all problems lie hidden deeply within mankind.

And it is at this point where our programs change the perspective ,from one of Diversity Training, to one of Celebrating Humanity. As Steven Covey says, "Seek first to understand, then to be understood."

When we are celebrated, we can celebrate others. These unique programs are developed to bring that safety and celebration to all of our delegates.Through these programs, we remove team conflict and build families - through better life skills.

We deliver our particular brand of Team building in South Africa - anywhere in the world. We have worked in the USA, Zambia, South Africa and have Celebrated Humanity with 2500 miners in Namibia. And our principles are simple.

  • At the level of respect, all people are equal.
  • We all add to each other.
  • There is only one race, and that is the Human race.
Our new Personal identity.

We are most unstable, when we continuously seek to confirm our stability and who we are. Conversely, we are most settled when we understand that we do not know everything, and that is OK. And we ensure our sense of well being and value, by continuously seeking understanding.

And that is why we should always spend time learning about others, and attending course similar to the Celebrating Humanity program. And therein lies our own personal freedom and a new personal identity - as a member of the human race. And with our freedom comes the freedom of all human beings.

Kind regards,


Brian Moore
http://www.celebratinghumanityinternational.co.uk

Saturday, June 28, 2008

3 Blocks to Success in any Company:

3 Blocks to Success in any Company:
Sure Signs of Team Conflict, and what to do about it.


When your team suddenly stops Communicating, loses Commitment and Creativity – you are in the middle of Team Conflict that WILL stop your business in its tracks.

If you are an Executive, a Team Leader or a Manager of people – you must recognize these 3 C’s as blockages and signs of team conflict. Often this conflict is hidden below the surface, and most often it causes terribly stressful day-to-day pressure.

How will you know if these blocks are what is causing your team to stagnate, underachieve or just go through the motions of work, work, work, collect pay – work, work, collect pay?

Remember that these 3 Communication, Creativity and Commitment blocks could wipe your team OUT! So this is what you need to look out for, to catch conflict before it causes too much damage.


1. Look and Listen for the Communication Blocks
Incessant gossiping and backstabbing, confusing cultural clashes, misunderstanding and miscommunications – are signs of a team that is in serious conflict and is in danger of self-destructing. |

These are simply signs that either communication is blocked, or your team members are by nature, personality, culture or communication style – simply unable to speak directly to the team members who can make a difference.

Look for people, who hide behind the CC and BCC on their emails. They are hiding from the responsibility of actually speaking to their team members. This will destroy relationships and communication within your team.

2. Identify the Creativity Blocks

Creativity and innovation is the life blood of any growing organisation. And when this stops so does your team and your organisation!

The top signs of creativity blocks will emanate in direct personality clashes, negativity, bullying and arguing. This is a sign that team members are behaving as individuals, and do not recognize that other people add to them.

It is here where your team and company/ organization will become stagnant and more creative opposition teams will wave you goodbye, as they fly ahead.

3. Observe Commitment Blocks

A lack of professionalism, disrespect for team members and clients, diminished - or no Professionalism, poor accountability, excessive absenteeism will let you know that your team is just going through the motions.

Are your team members merely going through the motions? Are they coming to work because “it’s a job.”

Remember! These 3 Top Signs – are Red Flag Warnings to any team leader, executive and/ or managers that something really has to change and it has to change FAST!

So start looking out for the 3 C’s – the blocks that will warn you when your team is in dire straits! And then take immediate action.

Put in place a team-agreed, team-managed code of conduct to cut away the causes of conflict and the resultant stress. If you don’t - your days will grind by in frustration, as you, or your managers, attempt to micro manage your team’s interpersonal relationships.

Kind regards,

Brian V Moore

Saturday, June 14, 2008

A Huge Transformational Teambuilding experience, in Paradise!

Our wonderful Namibian sojourn.
A Huge Transformational Team building experience, in Paradise!

As we sit here, in our office, at our stunning new Namibian kiaat boardroom table, we can see an aerial photo of Oranjemund on the wall.

In the photo, the mist is sneaking in from the Atlantic ocean towards the village, it is already covering the shores of South Africa and Namibia and the huge mouth of the Orange river. Although we can't see them in the photo, we know that the wild Gemsbok stroll through the town and across the golf course, and the pink flamingos line the Orange river estuary. It is here at certain times of the year that the fishing is excellent.

Somewhere in the town Oom Willie is making another half-length VW Bug! And Eloolos is delivering another wonderful Chicken Liver Peri-Peri pizza.

Within the Oranjemund, the quality of life for all people, in particular for children, is outstanding. Small children roam the streets on their bicycles, and the town is practically crime-free.

If I were looking for a place to settle and to build a career, I would apply for a position there. Freedom is something which cannot be bought at any price! Add freedom to an amazing primary school, a wonderful private hospital, stunning sports facilities and a wonderful country!

Beyond the village our clients and friends are working to push back the Atlantic ocean to secure the World's purest diamonds. In the ocean, ship-based crews are sucking ore-bearing soil from the gullies, to raise the once-Kimberley-based diamonds to the surface.

The history of this special place and the diamonds that are mined here, stretches back 100 years, when Joseph Lewala found the first diamond in 1908.

Back to the photo, where we can see the various sports fields in the village, two of which doubled up as training rooms for the wonderfully inclusive Celebrating Humanity Transformational Team building programme - Sida !Nans (Nama/ Damara for Our team).

We will always be grateful for the opportunity to work with the people of Namdeb Diamond Mining Corporation!

Our company was, one of three, invited to submit proposals in October 2005. Two companies, one from South Africa and another from Windhoek - Namibia were also invited.

In June 2006, I presented the Celebrating Humanity programme, in Oranjemund. My journey, which included a personal fact-finding mission took 4 days - all in all- from Durban. And each of the companies had only 20 minutes for their presentations.

We were well looked after in this very self sufficient community and were delighted to be awarded the contract.

A new Training Manager, Pauline Thomas and AGM - Paul Sparks, took over the project and powerfully set us on track to begin an incredible transformational teambuilding program.

After a very successful pilot program it was decided that the programe would be facilitated for all 2900 Namdeb team members. The programme kicked off in late June 2007, with 2 teams. A week later our third team began training.

This was the first time that a training project of this magnitude was facilitated in Namdeb or by our team. And when all was said and done it was an incredible success. The T&D (Training and Development) team kicked into top gear and with their volunteer representatives from all areas of the mine, delivered teams to the training rooms day after day!

Within the greater group we had the opportunity to transform a number of conflicted teams. These were not office conflicts - although the program works equally well in any toxic team. The teams that we worked with highly stressed and again it took us a mere 24 hours, over three days to guide them to remove the team conflicts. And they are still going well, now.

If you visit our site to get a copy of of my eBook - Team Conflict Resolution Strategies.

Regards,

Brian V Moore
brian@celebratinghumanityinternational.co.uk

http://www.celebratinghumanityinternational.co.uk

Conflict Resolution - Ten Conflict Resolution Mistakes To Avoid

And here is an article on the 10 Worst ways to resolve conflict - makes good reading and makes a lot of sense...

Enjoy,

Brian V Moore

Conflict Resolution - Ten Conflict Resolution Mistakes To Avoid:

"Conventional wisdom (and research) says that good communication can improve relationships, increasing intimacy, trust and support. The converse is also true: poor communication can weaken bonds, creating mistrust and even contempt! Here are some examples of negative and even destructive attitudes and communication patterns that can exacerbate conflict in a relationship. How many of these sound like something you’d do?

1. Avoiding Conflict Altogether:

Rather than discussing building frustrations in a calm, respectful manner, some people just don’t say anything to their partner until they’re ready to explode, and then blurt it out in an angry, hurtful way. This seems to be the less stressful route—avoiding an argument altogether—but usually causes more stress to both parties, as tensions rise, resentments fester, and a much bigger argument eventually results. It's much healthier to address and resolve conflict.

2. Being Defensive:

Rather than addressing a partner’s complaints with an objective eye and willingness to understand the other person’s point of view, defensive people steadfastly deny any wrongdoing and work hard to avoid looking at the possibility that they could be contributing to a problem. Denying responsibility..."
http://www.celebratinghumanityinternational.co.uk

Conflict Resolution - Effective Conflict Resolution Techniques

Hi all!

Here are some interesting concepts on interpersonal conflict resolution...

Also have a look at our site for a great eBook on Team Conflict Resolution and tons of great additional conflict management information.

Enjoy,

Brian

Conflict Resolution - Effective Conflict Resolution Techniques: "The Key To Less Relationship Stress? Effective Conflict Resolution Skills!

With most conflicts, it’s important to find a resolution. This seems like a statement of the obvious, but many people suppress their anger or just ‘go along to get along.' They think that by addressing a conflict, they are creating one, and simply keep quiet when upset. Unfortunately, this isn’t a healthy long-term strategy. For one thing, unresolved conflict can lead to resentment and additional unresolved conflict in the relationship. Even more important, ongoing conflict can actually have a negative impact on your health and longevity. (See this piece for more on the detrimental effects of relationship conflict.)

Unfortunately, resolving conflict can be tricky as well.
Handled improperly, attempts at conflict resolution can actually make the conflict worse. For example, ...."

Wednesday, June 4, 2008

The Incredible Relevance of Names and Naming

Team members often do not take the time to learn, or pronounce a colleague's name. This is hugely divisive, as my article will show...

Enjoy,

Brian Moore

The Incredible Relevance of Names and Naming:

"It is amazing how something as simple as a name has the potential for uniting or alienating people. A greater understanding of how and why people are named, and the relevance of names, may assist in improving respect and thereby relationships. Brian Moore, of Mthimkhulu International, co-creator of the Celebrating Humanity program, takes a brief look at this topic.

People from European ancestry generally select names for their children from lists of names, currently popular names, family names or after friends. Often the names of currently famous people are chosen for the new-born, for example soccer supporters may choose David - for David Beckham, and a girl may be called Davidia! Other more 'New Age' families may choose names from nature, such as 'Storm' or 'Sky'. Or, to secure the child's future, names such as 'Peace' or 'Amor....'"

Sunday, June 1, 2008

Talk Straight, Talk Openly with Respect.

The workplace is becoming increasingly diverse, in terms of language, culture, religion, personality styles and communication styles.

It is now more important than ever to remove unclear and unfair communication from our teams.

It is not acceptable to hide behind sarcasm, cleverness and languages - to hide our communication from others. This is normally a way to diminish or belittle others.

If you do any of these things - you may be the cause of team conflict in your work place.

Here is the rule - Talk Straight, Talk Openly, and most importantly Talk with Respect!

Enjoy

Brian

Conflict at Work - The Hidden Costs of Poorly Managed Organizational Conflict

Here is another work conflict article that outlines some of the challenges in workplace conflict... Enjoy,

Brian

Conflict at Work - The Hidden Costs of Poorly Managed Organizational Conflict: "Conflict in organizations is not a problem. Well managed conflict contributes to creativity, strategic initiative, more effective systems and communication, stronger workplace relationships and greater commitment to the organization. Organizations shouldn’t attempt to prevent conflict, but should instead focus energy on preventing unresolved or destructive conflict.
Left unresolved or escalating destructively, conflict is expensive, both in financial and human terms. Some conflict costs are easily measured, such as legal fees and losses associated with theft and sabotage. Conflict that escalates so far as to damage an organization’s reputation is measurable in terms of lower earnings or diminished market share."

Saturday, May 31, 2008

How to Stop Bullying Behavior in the Office: A Guide for Managers | Labor & Employment > Workplace Health & Safety from AllBusiness.com

Here is an article that brings a different perspective to workplace bullying.. it makes for a good read..
Enjoy,

Brian

"How to Stop Bullying Behavior in the Office: A Guide for Managers Labor & Employment > Workplace Health & Safety from AllBusiness.com: "How to Stop Bullying Behavior in the Office: A Guide for Managers
As a manager you must be able to do many things at once. One of your primary tasks involves being the eyes and ears of your division, being on top of all matters that affect your employees in the workplace — both positively and negatively."..."

Diversity Training in South Africa

Hi people,
Here is some feedback from one our programs in the wonderful city of Cape Town - I hope that it is of interest to you!

Cheers

Brian

Diversity Training in South Africa: "Building your team
==================

As employers and business owners, we are all faced with the problem of motivating and building our teams. I would like to share our personal journey and experience with you.

As I write this the sound of the vuvuzela and our team’s new found slogan still resound in my ears…
Imphilo Enhle!! Yes, life is indeed beautiful.

The C&S team was transformed over the past weekend. From a diverse team divided down lines of race, language, religion, job title and background we have gone to a team of human beings with a common goal and new values founded in respect.

You may call this a miracle,"....

Thursday, May 29, 2008

Resolving Team Conflict-Nine Steps to Constructive Resolution

Hi everybody,

I have found this very interesting perspective, on Team Conflict Resolution Strategies, and thought I would share it with you....

Resolving Team Conflict-Nine Steps to Constructive Resolution: "If you’ve ever worked on a team where one or more of the team members are in conflict, then you know just how stressful this situation can be. Left unresolved, conflicts between individuals can fester, spill over into the team’s relationships, and seriously hinder productivity. What’s a team leader to do?

Let’s begin with what not to do...."

Team Conflict Resolution Strategies

You can get your FREE Team Conflict Resolution Strategies Report, on the 3 Top Signs of Conflict that Affect Teams, before and during Conflict, written by Top International Team Conflict Resolution Strategies Specialists – Brian and Arthie Moore.

1. Look and Listen for Communication Blocks

Incessant gossiping and backstabbing, confusing cultural clashes, misunderstanding and miscommunications – are signs of a team that is in serious conflict and is in danger of self-destructing...

For the rest of this report please email me:- brian@celebratinghumanityinternational.co.uk
Enjoy!

Brian